At Hackett London Shop, we approach your privacy with the same discretion and respect we apply to our sartorial craftsmanship. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit gentlemenapparel.com or make purchases from our distinguished collections.

1. Information We Collect

To provide our refined services, we may collect:

  • Personal Details: Name, contact information, shipping and billing addresses when you place an order
  • Payment Information: Credit card details processed through our secure payment gateways (we do not store full payment details)
  • Account Credentials: For registered users, we store encrypted login information
  • Browsing Data: Information about your interactions with our website, including viewed products and preferences
  • Communication Records: Correspondence with our concierge service

2. How We Use Your Information

Your information enables us to provide the exemplary service expected of Hackett London:

  • Process and fulfill your orders with precision
  • Provide personalized recommendations of our blazers, accessories, and formalwear
  • Enhance your browsing experience through tailored content
  • Communicate important order updates and sartorial offerings
  • Improve our services and website functionality
  • Comply with legal obligations with the utmost discretion

3. Data Sharing & Disclosure

We treat your data with the confidentiality of a Savile Row fitting:

  • Service Providers: Trusted partners assisting with payment processing, shipping, and IT services
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In the event of merger or acquisition, with appropriate confidentiality agreements

We never sell your personal information to third parties.

4. International Data Transfers

As we serve gentlemen worldwide (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

5. Data Security

We employ security measures befitting our reputation:

  • 256-bit SSL encryption for all transactions
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited access to personal data within our organization

6. Your Rights

As a valued client, you may:

  • Request access to or correction of your personal information
  • Withdraw consent for marketing communications
  • Request deletion of your account data, subject to legal requirements
  • Object to certain processing activities

To exercise these rights, please contact our Data Protection Officer at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and performance
  • Provide personalized product recommendations

You may adjust your browser settings to refuse cookies, though this may affect certain website features.

8. Policy Updates

We may occasionally update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or directly to registered clients.

9. Contact Us

For any privacy-related inquiries, please contact:

Hackett London Shop
Data Protection Officer
3536 Conference Center Way
Pittston, PA 18640
United States
Email: [email protected]

We appreciate the trust you place in Hackett London Shop and remain committed to protecting your privacy with the same excellence we bring to our collections.